User and Purchase Terms
On 25/5-2018, the EU's new GDPR law replaced the Swedish PUL (Personal Data Act). Much is the same from the Personal Data Act, but the protection of your personal integrity is strengthened and you get greater control over your data. One right you have is to object at any time to your data being used for direct marketing. You do this by contacting us at Nordlys Viking, via FB, email or phone.
When you place your order with us, you provide your personal data. In connection with your registration and order, you agree that we store and use your data in our business to fulfill the agreement with you. According to the GDPR, you have the right to know in writing what information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In that case, contact us via e-mail or letter."
As I said, we need certain information to continue developing and improving our range and services and for our offers to you to be relevant.
Here are examples of the type of data we collect:
Customer details: is information about you as a person linked to your service, e.g. which services you have with us, your name, social security number and other contact details.
Traffic information: Is information about how and how long you stay on the page and which products you look at.
External sources: Examples of external sources can be personal registers or credit information when needed.
Cookies: By using cookies on our websites.
In accordance with current legislation, you have a number of rights which mean that you can obtain information about and control over your own personal data.
Here is a brief summary of your rights:
Right to information and access to your personal data
You have the right to know if we have your personal data, and if so we will inform you about how it is processed. You have the right to request copies of these.
Right to rectification
If you believe that our information about you is incorrect, you have the right to request that it be corrected. If something is missing, you can request that information be added.
Your right to object
You have the right to object to us processing your data based on a balancing of interests. If we cannot then demonstrate that our reasons for the processing outweigh your reasons, the processing must cease.
Right to be deleted
You have the right to request that your personal data with us be deleted. It could be, for example, that you consider the data no longer needed for the purpose for which they were collected or the processing is based on your consent, which you now wish to withdraw.
For more information about cookies visit the Post- and Telecommunications Board. www.PTS.se
External parties we share information with:
Other companies within the company group: All information stated above may be shared between all parts of Heritage crafts of Sweden AB and its sister companies within the same group, including Nordlys Design AB and also Nordlys physical stores.
Service providers: We may also share parts of the above information with third-party companies, both inside and outside the EU. These partners deliver services to Heritage crafts of Sweden AB and may need to have access to parts of our customer information. We require that all our partners comply with the rules for GDPR and are responsible for keeping all information secure.
All attempts at fraud are reported to the police. Nordlys reserves the right to cancel a purchase if fraud is suspected.
Fraud includes purchases, data breaches or other misuse of our site and/or products.
Prices and fees
All prices stated on the website are exclusive of statutory value added tax, and exclusive of shipping costs.
The possible shipping cost for each order is based on the size or weight of your order.
The cost of the different delivery methods is clearly stated at checkout.
If we cannot deliver your entire order in one delivery, but must split it into several deliveries, the Company will not charge any additional fees for subsequent deliveries.
Our prices and fees may change due to circumstances beyond our control, such as material price changes, currency changes or changes in VAT.
All prices are exclusive of Swedish VAT. If the VAT changes, we reserve the right to change our prices and fees by the corresponding amount.
We reserve the right for possible printing and typing errors.
1. Definition of supplier and customer
In these terms:
1.1 The Supplier refers to Heritage crafts of Sweden AB with headquarters in Sweden. International VAT registration number SE556864042801
1.2 The Customer refers to the company or legal entity that purchases goods from the supplier.
1.3 Goods refer to the products on the order according to the customer's instructions.
1.4 Terms: the terms and conditions set out in this document.
1.5 The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
The goods are defined according to descriptions in the Supplier's catalogue. The supplier reserves the right to change and develop the specification for the goods without prior notice.
Exclusivity for a product or design can only be granted with prior written consent, as agreed with the Supplier.
4. Delivery and back orders
The Supplier, through a forwarder, undertakes to deliver the Goods to the location specified in the order or to another location that the Supplier has agreed with the Customer. ("Place of Delivery").
The delivery is completed when the Goods have been unloaded at the Delivery Location.
Delivery dates are given in good faith but cannot be guaranteed. The Supplier shall not be liable for failure to deliver on a particular date or dates. The Supplier shall not be liable for delays in the delivery of the Goods caused by a force majeure event or the Customer's failure to provide the Supplier with appropriate delivery instructions.
The supplier reserves the right to make deliveries in parts (note the balance) and to send a separate invoice for each part. Any delays in delivery or deficiencies in a part delivery do not entitle the Customer to cancel any other part.
Unless otherwise stated, Goods that are backlisted are shipped retrospectively for non-proforma and credit customers without contacting the Buyer. If the buyer wishes to be contacted before the goods are shipped, he/she must notify the Supplier in advance.
Any deviations in the delivery must be notified in writing to the Supplier within 7 days of delivery, otherwise the Customer loses the right to make a claim in this regard.
If the Supplier fails to deliver the Goods, the supplier must contact the customer as soon as possible. The supplier waives all financial responsibility for obtaining replacement products and any loss of profits.
Any customs duties arising from delivery to Customers abroad, including import tax, must be paid by the Customer.
5. Quality guarantee
The supplier guarantees that the goods upon delivery shall:
Conform to their description, and be free from material defects in construction, materials and workmanship, and be of satisfactory quality.
The Customer undertakes to notify the Supplier in writing if he/she discovers that some or all of the Goods do not meet the expectations that the Customer had. This must be done within three days of delivery at the latest.
The supplier must be given a reasonable opportunity to examine these goods.
If the Customer returns such Goods to the Supplier's place of business at the Customer's expense, the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
The Supplier cannot be held responsible if the fault is due to the Customer having failed to follow the Supplier's oral or written instructions regarding storage, commissioning, installation, use and maintenance of the Goods.
Or if the defect arises as a result of a drawing, design or specification provided by the Customer.
Or if the Customer changes or repairs such Goods without the Supplier's written consent.
6. Ownership and Risk
Risk and insurance liability for the Goods are transferred to the Customer when the delivery is completed.
Ownership of the Goods passes to the Customer when the Supplier receives full payment (in cash or by approved means) for the Goods.
Until ownership of the Goods has passed to the Customer, the Customer must keep the Goods in satisfactory condition and keep them insured against all risks at full value from the date of delivery.
The price of the Goods shall be the price specified in the Order or, if no price is specified, the price specified in the Supplier's published price list in effect on the day of delivery.
The price of the Goods does not include amounts for value added tax (VAT), which the Customer must pay to the Supplier according to the applicable tax rate, and or costs and fees for packaging, insurance and transport of the Goods, which must be invoiced to the Customer.
8. Payment terms
The Supplier may elect to invoice the Customer for the Goods upon or at any time after dispatch.
If payment terms for credit accounts have been agreed, payment of such invoices must take place in accordance with the agreement. Unless otherwise agreed, cash payment applies at the time of ordering. In the case of credit, 10 days are given as standard.
The supplier can change or revoke a credit granted to the customer at any time.
If the Customer fails to make any payment to the Supplier in accordance with the agreement on the due date, the Customer shall pay statutory late payment interest for commercial transactions.
9. Return Policy
If for any reason the Customer is not completely satisfied with their order, they may return one or all of the Goods in their original packaging for a refund within 14 days of delivery under the following conditions.
The Customer must inform the Supplier in writing of his intention to return the goods within 7 days of receiving the goods.
The Customer must wait for the Supplier's response by email before returning the Goods. The Supplier may correspond with the Customer to discuss the condition of the Goods in question.
The Customer must return the goods to the Supplier with a registered/traceable delivery method and bear all costs themselves.
The supplier cannot credit or refund returns received in an unsaleable condition or lost in transit.
All returned products must be in original packaging. If the Customer has opened the product packaging, damaged the packaging or marked the products, the Supplier reserves the right to give the Customer only a partial refund or stop the refund entirely. Items supplied with a display can only be returned as a complete display.
If the Customer returns goods due to transport damage, or because the wrong products have been delivered, or because the products delivered are significantly different from what is described on the website, the Customer is, subject to the above conditions, entitled to a full refund for the returned products as well as the cost of return shipping.
10. Exchange Policy
The supplier does not guarantee any right to return or exchange beyond what is stated above. But feel free to contact us and we will do what we can to solve the problem.
If the Customer wishes to cancel an order, the Customer must inform the Supplier of this in writing as soon as possible.
If the Supplier receives an instruction to cancel the order before the Goods have been dispatched, the Customer is entitled to a full refund of the total order price.
If the Supplier receives a cancellation of the order after dispatch, the Customer can no longer cancel his order. However, the Customer has the right to return the goods to the Supplier in accordance with clause 9.
Without limiting its other rights or remedies, the Supplier may terminate this Agreement with immediate effect by notifying the Customer in writing if:
The customer commits a material breach of any term of the agreement and fails to remedy this breach within 30 days of the party being notified in writing to do so.
Or the Customer's financial position deteriorates to such an extent that the Supplier considers that the Customer's ability to adequately fulfill its obligations under the Contract has been compromised.
Or if the Customer fails to make payment according to the agreement on the due date for payment.
Upon such termination of the Contract, the Supplier may demand full and immediate payment by the Customer for all of the Supplier's outstanding unpaid invoices and statutory interest in accordance with the agreement.
13. Reservation of goods
No goods are reserved for the Buyer, unless otherwise agreed with the Supplier in writing in advance.
14. Trademarks/Trademark Protection
"Nordlys" is a registered trademark and may only be used in accordance with the company's ethical guidelines and to market products purchased by the Supplier. All other use must be agreed in writing with the Supplier.
All design, packaging, text, graphics, the selection and compilation of these, as well as all program compilations, underlying source code for the website, software (including applets) and all other materials are copyrighted by the Supplier. And its subsidiaries. ALL RIGHTS RESERVED.
16. Warranty & Liability
The Supplier shall not be liable to the Customer for shortages in the delivered quantity unless the Customer notifies the Supplier of any claims for shortage of delivery within seven days of receipt of the goods;
The Supplier shall not be liable to the Customer for damage to or loss of the Goods during transport. Unless the Customer notifies the Supplier of such a claim within 7 days of receipt of the goods or 14 days after the date of dispatch specified in the Supplier's notification, whichever date is earlier.
The Supplier shall not be liable to the Customer for defects in the goods caused by any act, negligence or omission by the Customer or any third party.
The Supplier's total liability to the Customer in respect of all other losses arising under or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall never exceed the total value of The goods according to the invoice.
17. Force majeure
Neither party is in breach of this Agreement or is liable for any delay or failure to perform its obligations under this Agreement if the delay or failure is due to a force majeure event. If the delay or failure to perform its obligations continues for two months, the unaffected party may terminate this Agreement by giving 30 days' written notice to the affected party.
19. Privacy & data protection
No party may use any other party's confidential information for any purpose other than to exercise its rights and fulfill its obligations under or in connection with this Agreement.
Each party agrees not to disclose at any time confidential information about the other party's business, business, customers, clients or suppliers to any person, except internally within its own business and within the limitation of what is necessary for the operation of its own business .
20. Applicable Law
The agreement and all disputes or claims that arise due to or in connection with these Terms and Conditions shall be governed by Swedish law and via normal legal process.
Placing an order with the Supplier shall be regarded as acceptance of these Terms and Conditions, regardless of whether the order is verbal or written and regardless of whether it is signed or not. Every employee of the Customer who places an order with the Supplier shall be deemed to have full authority to place this order.
If any provision or partial provision in the Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed amended to the minimum extent required for it to be valid. If such a change is not possible, the relevant provision shall be considered deleted without affecting the agreement in its entirety.
It is permitted for the Customer to electronically copy and store or print parts of any of the Supplier's websites in paper form for the purpose of placing an order with the Supplier or as a purchasing resource.
Any use of digital material, including reproduction for purposes other than those specified above, modification, distribution or republication, without the prior written permission of the Supplier is strictly prohibited. For example, if you want to use our product photos in your marketing, let us know first and you can get permission.
Except as specifically provided in these Terms and to the extent permitted by law, neither the Supplier nor any of its affiliates, directors, employees or other representatives shall be liable for any damages arising out of or in connection with the use of this website or information, content, materials or products included on this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profits, loss of or damage to property and third party claims. For the avoidance of doubt, the Supplier does not limit its liability for death or personal injury only to the extent that it arises as a result of the negligence of the Supplier, its subsidiaries, directors, officers, employees or other representatives.